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A Second Chance After a Life-Threatening Fall

Alive, for the moment. It’s an unimaginable few words out of any parent’s worst nightmare. For Grace Mauzy, the few words became reality when she received a chilling phone call.

Alive, for the moment. It’s an unimaginable few words out of any parent’s worst nightmare. For Grace Mauzy, the few words became reality when she received a chilling phone call from the mountain at Whistler Blackcomb.

“I can’t even say it without it making me upset,” Mauzy said fighting back tears. “But yes, for the moment, is pretty horrible to hear.”

Growing up alongside her siblings in Park City, Utah, freeskier Jamie Crane-Mauzy started skiing as early as age one.

Her passion for winter and skiing fueled her rise among the AFP (Association of Freeskiing Professionals) World Tour rankings as a professional slopestyle and superpipe skier.

In 2013, she made history at The North Face Park and Pipe Open Series at Whistler Blackcomb, as the first woman to land a backflip off a rail in competition. The record-setting run earned Crane-Mauzy a trip to the X Games in Aspen, Colorado, where she also became the first female to land a double backflip in competition in the women’s ski slopestyle.

Crane-Mauzy’s Injury at the 2015 World Skiing Invitational

By 2015, Crane-Mauzy was back in Whistler, British Columbia – this time for the 2015 World Skiing Invitational (WSI).

“When I went up to World Tour Finals, my mom was thinking that I would win it,” Crane-Mauzy said.

Attempting a double backflip as she had done so many times before, Crane-Mauzy’s second run in the World Tour Finals took a tragic turn.

“My head whiplashed on to the snow, my brain started bleeding in eight spots,” Crane-Mauzy said. “I hurt my right brain stem so my entire right side was paralyzed. I started convulsing and I slipped into a coma.”

Quick Medical Transport to Vancouver General Hospital

Medical personnel quickly arrived at Crane-Mauzy’s side before she was airlifted to Vancouver General Hospital.

“Global Rescue was completely on top of everything from moments after the accident until we came home,” Mauzy said. “They stayed with us. Global Rescue truly saved Jamie’s life.”

Thanks to Global Rescue’s prompt medical transport coordination, a life threatening fall was handled with expertise. It gave Jamie’s family the opportunity to focus solely on what mattered most.

“I didn’t have to worry about jargon or complicated information,” Mauzy said. “All I had to do was love my baby and my baby was the most important person that Global Rescue was taking care of at that moment.”

Two days after the accident, Crane-Mauzy’s family issued a statement thanking family and friends for the tremendous support and encouragement. Posting the statement to Jamie’s Facebook page, it was her sister, Jeanee, who encouraged family and friends to “share the message, #MoCrazyStrong and to continue rooting for Jamie’s speedy recovery.”

Having suffered a traumatic brain injury, the path to Jamie’s recovery was anything but clear.

The Centers for Disease Control and Prevention (CDC) notes that those who survive traumatic brain injuries or TBIs can experience effects lasting anywhere from a few days to a lifetime.

The Road to Recovery

A month later, Jamie’s family posted another update to her Facebook page — she was walking unassisted and even doing handstands in the park.

More than three years later, Jamie has made a full recovery and even returned to the slopes. Although no longer competitively skiing, she now writes about everything from her world travels to life after a traumatic brain injury with her sister, Jeanee on their blog, Life MoCrazy Strong.

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An Unexpected Emergency in Kamchatka

When Scott Sirles set off on a trip to a remote region of Russia, he was in search of only one thing – the perfect fly fishing spot.

Scott Sirles in Kamchatka before his trip was cut short by a dog bite

Global Rescue member Scott Sirles was traveling to a remote region of Russia in search of one thing – the perfect fly fishing spot fully teeming with king salmon and rainbow trout.

“I was going to Kamchatka to go fly fishing in the Ozernaya River, it was a beautiful setting,” Sirles said. “Everything was wonderful — absolutely superb fishing, almost a fish every cast. There were no roads within 200 kilometers of us. The only way to get to it is to helicopter in. It’s truly wilderness.”

Accompanying Sirles and his group was a Russian Laika, a breed of hunting dog used to scare off any wandering grizzly bears who came too close to camp.

As Sirles headed to breakfast one morning, he noticed the camp dog sitting in front of the building.

“I reached over and scratched his ears and he was fine,” Sirles said. “He had a bunch of mosquitoes on the top of his nose. I thought I’d do him a favor and brush those mosquitoes off. Well, as soon as I did that, the dog latched on to my wrist.”

The dog’s bite left an inch-long gash on Sirles’ wrist that went nearly another inch deep. The wound damaged only one tendon, luckily missing any of Sirles’ arteries.

The two doctors in the fishing camp used an iodine-based solution to clean out Sirles’ wound before wrapping his hand in gauze. Sirles was later treated with antibiotics when his wound became red and swollen after another day of fishing.

Two days after the incident, Sirles woke to find his entire forearm red and swollen.

“I wasn’t really terrified. I’ve had incidents in the past where I ran a stick right through my hand when I was hunting years ago,” Sirles said. “My hand got infected and I walked into the hospital with the streaks going all the way up my arm. They put a few bags of antibiotics in an IV and sent me on my way.”

For Sirles, this time was different.

“This time, I’m thinking to myself that I’m out here in the middle of nowhere and need to get some bags of antibiotics. I knew if I stayed here, it was going to get worse. I might lose my arm, or it might kill me if the infection gets to my heart. I didn’t have any other choice. I had to call Global Rescue.”

After Global Rescue’s operations team spoke with Sirles about his condition, an evacuation was quickly organized to transport Sirles to Petropvalovsk-Kamchatsky – the nearest city with a suitable hospital.

Global Rescue also obtained Sirles’ medical reports while he was examined at the hospital to maintain constant contact with the doctors on location to ensure Sirles received proper care.

Sirles had developed a serious infection and needed to be sedated so doctors could operate on his hand to fully clean out the infection.

“If not for Global Rescue, I might have had a much worse infection or lost an arm,” Sirles said.

Following a brief hospital stay, Sirles flew back to his home in Oklahoma, where he made a full recovery. “Everybody was super at Global Rescue,” Sirles said. “They were always contacting me when they said they would and did everything they could. I wouldn’t go anywhere remote again without Global Rescue.”

Global Rescue memberships include personalized advisory services, 24/7/365 emergency assistance and evacuation services at no additional cost to you. To learn more about membership benefits, click here.

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The Ultimate Guide to Passports and Visas for Africa and Beyond: 10 Questions Answered

International travel requirements are more complicated than you think. Whether you're an experienced traveler or planning your first trip to Africa, we've compiled the ultimate pre-travel guide.

A traveler is unable to board a flight in Morocco because his passport expires in five months.

A journalist is detained by authorities for entering France with a U.S. emergency passport issued in the United Kingdom.

A businessperson has to return to the U.S. because she lost her passport in the Cape Town airport. She is neither allowed to board the next flight nor allowed entry into South Africa to replace her passport at the U.S. Embassy. What do all three of these scenarios have in common?

They are all examples of how you could find yourself in a bad situation due to a lack of knowledge surrounding passports and international travel laws.

In comparison, a traveler in India has his passport stolen hundreds of miles from the nearest consulate but boards a flight to the capital where he replaces his passport.

This scenario is an example of finding your way out of a challenging situation by successfully navigating international travel rules and regulations.

From passport applications to renewals and visas, there’s a lot to learn when it comes to the ins and outs of international travel, especially as rules and regulations can frequently change. Whether you travel often or you’re just beginning to plan a big trip, below are 12 questions you must ask yourself before you go.

[Related Reading: Safekeeping Your Travel Documents] 

1. Do I know the country’s passport laws and visa requirements?

Simply put, international travel is not possible without a passport. Countries worldwide want to make sure visitors are who they say they are – and a passport serves as an internationally recognizable form of identification.

You and your passport are also subject to the laws of the countries you visit. Just as your pre-trip research should include familiarizing yourself with the laws of the country you’re planning to visit, you should also review the country’s passport and visa requirements.

2. Is my passport valid through the printed expiration date?

In the United States, passports are generally valid for 10 years from the date of issue. It does not mean your passport is valid up until the expiration date listed.

Most countries will not accept foreign visitors unless their passports are valid for six months beyond their scheduled return. If your passport does not meet entry requirements for the country you are visiting, you will not be allowed to check in for your fight.

3. What is the passport renewal process?

As a general rule, you should renew your passport one year prior to the printed expiration date, especially if you travel often. Travel plans are sometimes made more than a year in advance, which is the ideal time to check the expiration date on your passport – not a week before you intend to depart.

If you find yourself in urgent need of a passport though, there are a few options. Most countries have an expedited passport application and renewal process.

A variety of companies also offer to fast track the passport renewal process for varying fees. However, you have the same access to the services these companies are advertising.

While there are extra fees involved for expedited passport renewal, it is less expensive than utilizing a passport expediter company.

In the United States, 25 national passport offices can accelerate the passport application or renewal process. 

To get a required appointment at one of these centers, you must have travel plans within two weeks, which you’ll be requested to prove with an international travel itinerary. Once you arrive, make sure you have all required application or renewal forms completed, proof of citizenship and/or your expired passport, in addition to an appropriate passport photo.

Be sure to closely adhere to passport photo requirements. Due to specific facial recognition programs and protocols, many countries prohibit eyeglasses or smiles in passport photos.

It is a good idea to have multiple copies of your passport photo, as they are often required for additional travel documents such as visas or an international driving permit. If you have extra passport photos with you while you’re traveling, it’s one less thing to worry about if you have to replace a lost passport.

4. Do I need a visa?

While your home country issues your passport, a visa may also be required by the country you’re planning to visit. Whether or not you need a visa to visit a foreign country depends on the country’s immigration laws and international agreements.

A visa defines the purpose of your trip and can often dictate the amount of time you may remain in a certain country. Examples of different kinds of visas include tourist, student and work visas.

A single entry visa may be valid for up to 90 days or multiple entries and exits over an extended period of time. If a visa is for single entry, research the country’s policy on re-entry ahead of time, especially if you intend to visit multiple countries during your trip with plans to return to the country where you started your trip.

Some countries require a transit visa to land and change planes. The length of a planned layover or nation of origin will determine if a transit visa is required. In addition to being valid for a set time, visas are often only valid for a certain number of entries.

Like the example above, you may have a visa that is valid for 90 days but only one entry. If you depart the country, you will not be allowed to return without applying for a re-entry visa.

5. How long does the visa process take?

If you need a visa, start by contacting the embassy or consulate of the country you intend to visit. Confirm any information on their website with a phone call – and remember, you may have to apply for a visa in person at the embassy or through the mail. Some countries do have electronic visa application processing online.

You might also be able to obtain a visa on arrival. A visa on arrival is issued by the country you visit before clearing customs. Upon entry to the country, you will present your passport at customs and an agent will inspect it and ask you any questions before placing a visa in your passport.

In general, visa requirements and the process for obtaining them depends on the length or purpose of your visit and your nationality. Visa processing times can vary from a few hours to several weeks. Make sure you inquire about the expected processing time – and remember, you will be without your passport during the visa processing time.

Just as there are companies that can speed up the passport processing time, there are also companies that can accelerate the visa process, which can sometimes be more convenient.

When you get your passport back, make sure it’s truly your passport and all of the information on the visa is also yours – and consistent with the information printed in your passport.

6. Do I know the country’s entry requirements?

While it is important to research the entry requirements for any country you plan to visit, it is essential to strictly adhere to them. Entry requirements can also change frequently and without notice, so keep up to date and follow them closely – even if you’re an experienced traveler.

The embassy of the country you intend to visit can provide the most up to date information regarding entry requirements. The government agency that issues your passport will also have this information.

Global Rescue members have access to personalized advisory services, in addition to detailed destination reports for 215 countries and principalities that include entry requirements and information related to any recommended immunizations.

Entry requirements can vary per country, but some specific requirements include your passport expiration date and the number of blank pages you have in your book. Additionally, details on the purpose of your trip and length of your visit, as well as proof of immunizations and sufficient funds may also be required.

Below are some examples of entry requirements for American citizens:

 

Tanzania

  • A passport valid for a minimum of six months beyond visa issuance and/or date of entry and at least one blank visa page.
  • Visitors who enter on visas must present a roundtrip ticket and demonstrate they have sufficient funds for their stay.
  • Visas are required for U.S. citizens traveling to Tanzania. Foreign nationals may apply for a visa online in advance of travel. If the e-visa is approved, the applicant will receive a “grant notice” via email. Present a copy of the grant notice to the immigration officer on arrival at the airport in Tanzania.
  • U.S. citizens may also obtain a tourist visa upon arrival at the airport in Tanzania. The cost is $100 USD. Be prepared to pay in cash as connectivity issues can make electronic transactions impossible.
  • Should you travel to Zanzibar, be prepared to show your passport and explain your visa status upon entering, departing, or traveling around the mainland.
  • Yellow fever vaccination is required for all travelers arriving from, or having transited through, countries where yellow fever is endemic. Direct arrivals from non-endemic countries, including all countries in Europe and North America, are usually not required to show a yellow fever vaccination certificate.

 

Rwanda

  • A passport valid for six months after entry into the country.
  • You must obtain a visa before traveling or secure a 30-day tourist visa at port of entry for $30 USD. Credit cards are not accepted at all land border crossings.
  • If entering from the countries listed on the Rwandan Immigration website, a World Health Organization (WHO) card with yellow fever vaccination is required.
  • Dual citizenship is legally recognized in Rwanda. However, the U.S. Embassy recommends U.S. citizens enter using their U.S. passport.
  • To extend your visa, contact the Directorate General of Immigration and Emigration in Kigali within 15 days of arrival.

7. What if my passport is expired but I have a valid visa?

If you renew your passport but have a valid visa in the expired passport, you should carry both your expired and your renewed passports while traveling—in addition to contacting the consulate of the country where you will travel. The country may require you to apply for an extended visa, where you may still need the expired passport that contains the original visa for the extended visa.

8. What if I have dual citizenship or multiple passports?

Many countries allow individuals to have dual citizenship. When you have multiple passports, it is crucial to enter and leave on the same passport.

Before providing an exit stamp, the customs agent will look for the following items: when, where and how you entered the country. If there is no entry stamp though, you are not legally in that country and showing a second valid passport can cause unnecessary delays and scrutiny.

For example, if you have a New Zealand passport and a U.S. passport and you live in the United States, do not begin a trip from the U.S. with your New Zealand passport. If you do, customs will ask to see your entry stamp to the United States – which can quickly cause unnecessary delays.

Checking in for flights or at hotels may also be difficult if multiple passports are used for making reservations and checking in.

9. Can I have two passports?

If you frequently travel to countries with extended visa application processing times, you can apply for a duplicate passport. A duplicate passport will allow you to travel while the other passport is being processed for a visa. You might also require a duplicate passport if you’re traveling to countries that deny entry to travelers with specific country entry stamps.

Many countries allow their citizens to have multiple passports for various reasons. For example, official or diplomatic passports often have different laws, regulations and requirements.

10. Should I carry my passport with me?

Before stepping out, be sure you know whether or not you are in a country that requires foreigners to have their passport on them at all times.

If so, make sure your passport is kept in a secure pocket or pouch and not in a backpack or briefcase, as these items can easily be lost or stolen. Be sure and protect your passport from becoming mutilated or wet, as these damages can invalidate your passport.

Keep both paper and electronic copies of your passport. It’s also a good idea to keep a copy of the visa and country entry stamp. Write down or memorize your passport number, date of issue and date of expiration, as this information is frequently required when traveling. While you’re writing, list out contact information for your country’s embassy or consulate too.

Always keep your passport in a safe yet accessible place while traveling. Keep it separate from other identifying documents like your driver’s license, as it’s less likely you will lose all of these items at once. Consider keeping electronic copies of vital documents like your driver’s license too – the more identifying information you have on hand, the easier the replacement process will be if something happens to your passport.

[Related Reading: Stolen Passport in Paris] 

11. What if I need to replace my passport because it is lost or stolen?

Even if you’ve done your due diligence surrounding passports and visas, unfortunate events can still happen. For example, losing your passport while traveling internationally is a significant inconvenience.

All of your travel plans will come to an end as replacing your passport will need to become your number one priority.

 

  

The process to replace a lost passport may vary slightly from country to country but in general, as soon as you realize your passport has been lost or stolen, you should notify the police.

If you are a victim of a serious crime, the embassy or consulate should also be contacted in addition to the police as soon as possible.

Ideally, after receiving a police report, your next step is to contact the embassy and consulate to confirm the replacement process. You may have to extend your stay until the embassy is open or an appointment becomes available.

The type of passport you receive depends on the amount of identifying documents you have and the amount of time you have before you need a passport for travel. 

A replacement passport valid for 10 years takes longer to process than an emergency passport, which has limited validity. Many countries will not accept an emergency passport issued abroad for entry purposes, due to the fact that it is issued under an abbreviated process.

With that in mind, make sure you fully understand where you are allowed to travel with your replacement or emergency passport. Many countries will detain you as well as deny entry for entering without valid entry documents.

In the end, understanding the procedures to replace a lost passport will make the overall process a lot less stressful.

12. How can Global Rescue help?

Members have access to 24/7 travel advisory services. If your wallet is stolen while you are overseas, Global Rescue can walk travelers through the process of police reports and embassy appointments to expedite the passport replacement process. We can also provide referrals to legal representation in more than 160 countries.  

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Member Advisory: At least one person dies as Ebola outbreak spreads to Uganda

After crossing into Uganda on 9 June, at least one person who was initially diagnosed with the Ebola virus has died. Two additional cases have been confirmed on 12 June following the spread of the…

After crossing into Uganda on 9 June, at least one person who was initially diagnosed with the Ebola virus has died. Two additional cases have been confirmed on 12 June following the spread of the Ebola outbreak in Kasese.

According to health authorities, the two confirmed cases are the fatality’s sibling and grandmother. The country’s health ministry further announced that eight other people, who have been in contact with the three victims, are currently being monitored.

The World Health Organization (WHO) will convene on 14 June to determine whether to declare the Ebola outbreak a global health emergency.

Analysis
On 11 June, health authorities confirmed that a Congolese boy tested positive for the Ebola virus. The boy, who crossed the Bwera border crossing, was initially treated at Kagando Hospital before being transferred to an Ebola treatment unit in Bwera. The situation marks the first known case of Ebola virus in the country amid an ongoing outbreak in neighboring Democratic Republic of the Congo (DRC). As of 4 June, at least 1,346 people have been killed in the ongoing Ebola outbreak, which is concentrated in eastern DRC province of North Kivu.

No proven vaccine or cure is currently available for the Ebola virus, which is highly contagious and often fatal. However, authorities are reportedly administering four experimental drugs during the current outbreak. Transmission may occur even through contact with deceased humans or animals. Symptoms include fever, headache, diarrhea, vomiting, and internal and external bleeding.

Advice
While hospital workers, laboratory workers and family members are at greatest risk of contracting the virus, individuals travelling to Ebola-affected countries should exercise basic health precautions including:

  • Avoid areas of known outbreaks.
  • Avoid contact with infected individuals.
  • Strict personal hygiene including frequent hand washing should be adhered to while traveling in endemic areas.
  • Report any symptoms to health officials immediately.

Our operations team is standing by 24/7/365 to provide travel assistance and advisory services to members. Contact Global Rescue at +1 617.459.4200 or email us at memberservices@globalrescue.com.

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Member Advisory: New US Travel Restrictions to Cuba

The United States Government has announced a series of major new restrictions for U.S. citizens traveling to Cuba, which take effect on 5 June.

On 4 June, the U.S. government announced a series of major new restrictions for U.S. citizens traveling to Cuba, which take effect on 5 June. The two main changes include:

1. An end to group people-to-people educational travel.
This category of travel was the most common way that U.S. citizens were able to visit Cuba under previous regulations. Trips booked before 5 June would be allowed to proceed.

2. An end to all travel to Cuba for U.S. citizens on passenger or recreational vessels (including cruise ships and yachts) as well as on private or corporate aircraft.
Commercial flights from the U.S. will continue, since they can support other permitted categories of travel. The new regulation will reportedly affect approximately 800,000 bookings currently scheduled or underway with cruise ship companies. Carnival Corporation announced on 5 June that effective immediately, it would no longer operate cruises to Cuba due to the new restriction. Similarly, other cruise ship companies will reportedly re-route ships that had been planning to visit Cuba.

Though tourism to Cuba has not been formally permitted, U.S. citizens have been visiting the country under different permitted categories, including the group people-to-people educational travel category that is now banned beginning on 5 June.

On 17 April, President Donald Trump and his administration announced they would be imposing additional restrictions for U.S. citizens traveling to Cuba for non-family travel, though had not specified the details of the new restrictions until 4 June. U.S. officials have said Cuba continues to play a destabilizing role in the Western Hemisphere by assisting regimes in Venezuela and Nicaragua and the new restrictions are an effort to stop providing funds to the Cuban government and military.

The new restrictions under the Trump administration follow previous easing of restrictions for travel to Cuba under former President Barack Obama’s administration, which had permitted educational tours, commercial air travel and cruises for U.S. citizens. The U.S. became the second-largest source of travelers to Cuba following the easing of restrictions, with a majority of U.S. travelers coming to the island via cruise ship.

Our operations team is standing by 24/7/365 to provide travel assistance and advisory services to members. Contact Global Rescue at +1 617.459.4200 or email us at memberservices@globalrescue.com.

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A Heli-Skiing Accident in Canada

Richard Jorgensen and his son were heli-skiing in Blue River, British Columbia Canada when a mistake sent him airborne before he crashed into a tree.

In an average year the Canadian Ski Council estimates approximately 2.5 million skiers and snowboarders hit its vast terrain, visiting well-known ski areas and even seeking out the country’s most remote locations for more extreme adventures.

In early 2018, Richard Jorgensen and his son were in Blue River, British Columbia Canada for a heli skiing trip. A prime destination for any thrill-seeking powder lover, British Columbia is widely known as the birthplace of heli skiing.

An avid skier, angler and world traveler, Jorgensen had skied in Blue River for years, carving more than a few million vertical feet through the untouched cascading powder in British Columbia’s interior.

Whether fishing somewhere in the Indian Ocean or heli skiing with his family in Canada, Jorgensen has always traveled with a Global Rescue membership – just in case.

On one particular run with his son in Blue River, a mistake inadvertently sent Jorgensen airborne before he crashed into a large tree.

“I broke my ankle, both my femurs, my shoulder and my right hip got totally crushed,” Jorgensen said. “This was as broken as a person could be.”

Jorgensen told his son to call Global Rescue.

Among safety risks and concerns, trees, unmarked cliffs and crevasses are all common hazards when heli skiing in Canada.

“We got Global Rescue on board because I realized I wasn’t going to be riding normal transportation back to Colorado no matter what the outcome,” Jorgensen said.

Upon receiving the call from the mountain, Global Rescue’s medical operations personnel gathered details regarding Jorgensen’s condition before dispatching a medical evacuation aircraft for transport.

The severity of Jorgensen’s injuries meant multiple surgeries would be required.

“Global Rescue originally wanted me to go to a Level 1 trauma center in Denver, but I know the doctors in Boulder and felt I’d be more comfortable there,” Jorgensen said. “Global Rescue told me that their doctors were reviewing the facility I wanted to check into – being very proactive in addition to providing transport.”

By 1 a.m. local time, Global Rescue informed Jorgensen’s son he’d be in a bed at the Boulder hospital by the next evening at 10 p.m.

“… and at 10:20 the following evening I was in a bed in the Boulder hospital, so there’s something to be said for that,” Jorgensen said.

After transporting Jorgensen more than 1,300 miles, Global Rescue continued to follow his case, ensuring he was receiving the best possible care back in Colorado.

While Jorgensen’s accident was not his first, it was without a doubt his most severe.

“It’s really hard to break both your legs, your ankle and shoulder all at once,” Jorgensen said. “I consider myself quite lucky that it didn’t kill me.”

In the months following the crash, Jorgensen underwent a hip replacement, shoulder surgery and had to schedule ankle surgery.

Although the accident derailed a few planned trips, Jorgensen was hoping to be well enough for two Alaskan expeditions on the horizon.

With a seamless experience at a critical moment, for Jorgensen, Global Rescue is an easy decision because, “when you need it, you really need it.”

“I’ve been a Global Rescue member for a long time because I travel to remote parts of the world,” Jorgensen said. “The value for the dollar is well worth it, especially when you’re in the backcountry.”

Whether you’re headed to British Columbia or looking forward to an Alaskan expedition, Global Rescue’s memberships have a wide variety of benefits for all types of adventures. Contact us to learn more at +1 617.459.4200 or email us at memberservices@globalrescue.com.

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Op-Ed: Death spike on Everest is a cautionary tale for US destinations

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Mission Brief: Nepal

Since the beginning of 2019, Global Rescue has successfully completed 87 operations in Nepal, with active personnel currently on the ground.

Each year Global Rescue deploys personnel to Nepal to support and assist our members who are climbing and trekking throughout the region.

Global Rescue conducted more than 100 field rescue and evacuation missions last year in the Himalaya and provided countless medical advisory operations.

Since the beginning of 2019, Global Rescue has successfully completed 87 operations in Nepal, with active personnel currently on the ground.

Below are highlights from some of these recent operations across various locations in Nepal.

Chukhung

  • Performed a helicopter evacuation for a member who was intending to summit Ama Dablam following an acclimatization climb on Island Peak. Member was suffering from high altitude cerebral edema (HACE) and dehydration.

Dingboche

  • Recommended treatment at a nearby medical facility for a member at Island Peak base camp. Member was suffering from a severe headache.
  • Evacuated a member with probable acute mountain sickness (AMS) and low blood oxygen levels.

Everest Base Camp

  • Facilitated a field rescue for a member with AMS and hyperglycemia.
  • Evacuated a member suffering from AMS and hemoptysis, resulting in low blood oxygen levels.
  • Completed a field rescue for a member who was unable to trek down safely and required diagnostic imaging following an ankle injury that occurred during a trek to Everest Base Camp.

Everest camp one

  • Coordinated a field rescue for a member suffering from severe AMS and dehydration.

Everest camp two

  • Facilitated a helicopter evacuation for a member suffering from frostbite to both feet. The member was assisted by Sherpas from Everest camp four to camp two, where a helicopter was able to pick up the member and fly them to Kathmandu.

Everest North Base Camp

  • Evacuated a member with pulmonary embolism and a lung infection by 4WD vehicle and helicopter.

Khote

  • Evacuated a member with a severe respiratory infection, AMS with high altitude pulmonary edema (HAPE) and HACE during a Mera Peak trek.

Machermo

  • Recommended treatment at a local medical facility for a member suffering from second degree sun burn on the face.

Lobuche

  • Facilitated a helicopter evacuation for a member suffering from AMS and dehydration.

Mera Peak

  • Completed a helicopter evacuation to rescue a member who was found semiconscious, suffering from HAPE and HACE.

Phortse Tenga

  • Facilitated a helicopter evacuation for a member suffering from AMS, HACE and an upper respiratory infection.

Thukla

  • Evacuated a member suffering from severe AMS.

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Member Advisory: Giza Bomb Attack

At least 17 people were injured when a roadside bomb detonated in Giza on 19 May. The attack reportedly targeted a tourist bus carrying 25 South African nationals on Marioutiya Road near the Grand Egyptian…

At least 17 people, including several tourists, were injured when a roadside bomb detonated in Giza on 19 May. The attack reportedly targeted a tourist bus carrying 25 South African nationals on Marioutiya Road near the Grand Egyptian Museum.

Among the injured were 10 Egyptians and seven South Africans. None of the injuries were reportedly life-threatening. No group has yet claimed responsibility for the attack.

The incident marks the second time in six months that a tourist bus has been targeted in Giza: at least four people were killed, including three Vietnamese tourists. Eleven others were injured when a bomb detonated near a bus carrying tourists near the pyramids in Giza on 28 December 2018.

Our operations team is standing by 24/7/365 to provide travel assistance and advisory services to members. Contact Global Rescue at +1 617.459.4200 or email us at memberservices@globalrescue.com.

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What Is Medical Evacuation?

From tales of travelers falling ill while hiking abroad to harrowing accounts of seriously injured tourists on safari, there are lots of reasons to be curious about what medical evacuation is and why it’s important.

From tales of travelers falling ill while hiking abroad to harrowing accounts of seriously injured tourists on safari, there are lots of reasons to be curious about what medical evacuation is and why it’s important.

In technical terms, The Free Dictionary defines medical evacuation as the evacuation of a person (usually by air transportation) to a place where they can receive medical care.

At first glance, a medical evacuation might seem like a response best suited for an emergency situation involving an extreme athlete or a serious adventure traveler. You don’t have to be an avid adventurer or an extreme athlete to find yourself in a situation requiring a medical evacuation though.

The chances of acquiring certain diseases or having an accident while traveling depend largely on where you travel and what you do while traveling. At the very least, a life-threatening illness, injury, or accident requiring a medical evacuation can happen anywhere and at any time.

When planning a big trip, thinking about what-if’s typically isn’t high on the to-do list. From food poisoning to traffic accidents, a seemingly small situation can quickly become serious, especially if you’re in a remote location or a foreign country where you don’t speak the native language.

So, for any traveler, it’s best to find out what is medical evacuation — and how to prepare yourself should you or a member of your family ever need one.

When is medical evacuation an appropriate response?

Not every traveler (and hopefully very few) will encounter a traumatic or life-threatening event while away from home. At the same time, not every situation requires a medical evacuation.

Illnesses or injuries triggering a medical evacuation are typically instances when remaining in the location where the incident occurred would be detrimental to the health of the traveler.

Serious conditions that cannot be adequately treated on location or require prompt in-patient hospitalization might also necessitate a medical evacuation.

What is medical evacuation coverage?

Medical evacuation coverage is not travel insurance. There are some travel insurance companies offering policies with medical evacuation coverage. However, it’s up to the individual to find an evacuation service, pay for it, and submit a claim for reimbursement. The same goes for travel insuranced offered through a credit card.

True medical evacuation services are typically sold as a membership.

Most medical evacuation memberships take care of costs associated with the transportation. It’s important to note that many medical evacuation memberships do not include costs for medical bills. For a more detailed explanation, check out our post What Does Medical Evacuation Insurance Cover?

Simple Summary of Medical Evacuation Services

“What is medical evacuation?” is, without a doubt, an important question for travelers to understand. An emergency requiring a medical evacuation can happen at any time and travelers are well served to fully understand what options are available before an emergency happens.

“Travel insurance and medical evacuation services are anything but synonyms,” says Dan Richards, CEO of Global Rescue told USA Today. “Travel insurance protects travelers from financial loss resulting from canceled trips, lost baggage, medical expenses and some medical evacuation expenses. Medical evacuation is a service used to deliver a traveler to life-saving care that may not be available at the traveler’s location.”

Global Rescue is the leading provider of medical and security advisory and evacuation services. With services for the leisure traveler to the extreme adventurer, Global Rescue is trusted by more than one million members worldwide.

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Global Rescue celebrates 15 years of saving lives with annual photo contest

In recognition of 15 years of saving lives, we are announcing our annual photo contest is now open for submissions.

For the last 15 years, travelers throughout the world have continued to seek out authentic experiences, fueled by a curiosity to find new ways to see the world.

Organizations, including businesses, academic institutions, government agencies and faith-based organizations are also sending their personnel farther from home than ever before. From natural disasters to illness and injury, unexpected but statistically predictable events can quickly turn a business trip or a memorable adventure into a nightmare.

Fortunately, Global Rescue has given more than a million members the confidence and peace of mind to travel boldly, knowing they have a dependable way to get themselves and their families to safety when emergencies happen. 

“When I founded Global Rescue in 2004, I wanted to give organizations, their employees and leisure travelers experiencing medical or security emergencies a better way to get help,” founder and CEO Dan Richards said.

That vision came to life in an office on Boston’s Milk Street in the form of a company whose members could connect directly to deployable operations staff including U.S. special forces veterans.

Organizations could be assisted in minimizing their risk of duty of care liability and members could be evacuated to safety and hospital centers of excellence rather than figuring out how to get themselves out of danger. “A better way to get help” also meant helping members build a thorough understanding of what risks they could anticipate during their travels or avoiding crisis situations before they happen.

Since those days, Global Rescue has expanded to more than 250 personnel spread across five operations centers in five countries. Most importantly, we have conducted more than 20,000 operations worldwide, including evacuations during Hezbollah’s war with Israel, the Arab Spring, the earthquakes in Haiti and Nepal and more recently, Hurricane Maria in Puerto Rico.

“If you think it can’t happen, you’re wrong – and if it does happen, you want [Global Rescue] to be there for you,” Global Rescue member John Searles said after being evacuated from the Highlands of Ethiopia after suffering a stroke.

Global Rescue has exclusive relationships with the Johns Hopkins Department of Emergency Medicine Division of Special Operations, Partners HealthCare and Elite Medical Group.

We are proud to provide services and partner with prominent organizations such as National Geographic, NASA, U.S. Ski and Snowboard and the American Alpine Club to name a few. Over the years, we have expanded our offerings to include emergency action planning, security assessments, telemedicine, mobile and web applications and more.

Throughout all of these expansions and phases of growth, Global Rescue has remained true to its core mission of saving lives and giving members the confidence to travel boldly. Global Rescue is celebrating this “spirit of adventure” through photography.

During the summer, we hosted our annual photo contest to showcase the places you travel, the sights you’ve seen and the adventures you undertake. After receiving more than 100 entries, our panel of judges selected the winners. 

Click here to view the winning submissions. 

Global Rescue thanks all participants who submitted their photos in celebration of 15 years of saving lives and the spirit of adventure. 

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Trouble at Altitude in Argentina

When David Helland set his sights on climbing Argentina's Mount Aconcagua, he didn't go into it thinking he was going to have a problem. After one rest day at base camp, Helland and his group…

After a climbing trip to Mexico ignited a desire to push beyond his limits, David Helland set his sights on one of the highest trekking peaks in the world.

The owner and operator of a construction company in central Iowa, Helland has spent the last two years climbing. Beginning in the United States, Helland’s expeditions took him everywhere from Mexico to the Matterhorn.

“I had been going to Colorado and Montana by myself and ramping it up a little bit each time—a little higher, a little bit more difficult,” Helland said. “I went to Mexico and it was this super extreme experience that I absolutely loved.”

Next up, Helland and his two friends set off for Argentina’s Mount Aconcagua. The tallest mountain in the Western Hemisphere, its terrain can often be deceiving at first glance. While there is no hard evidence, experts estimate that Aconcagua has one of the lowest success rates of the Seven Summits, as preparation and patience can be a tricky balancing act when it comes to the peak’s staggering elevation.

Aware of the challenges presented by one the most popular peaks in South America, Helland’s friend, a veteran climber, urged him to enroll in a Global Rescue membership before their January trip. Helland was confident he could handle it, but opted to enroll as backup plan – just in case.

“I didn’t go into it thinking I was going to have a problem.” Helland said.

As the group rolled into the approach hike for the first three days, everyone felt fine and seemingly well acclimated. After one rest day at base camp, they decided to get a bit more aggressive and headed up with their heavy packs. A rookie move, according to Helland.

“On the second night, I was lying in my tent and I could hear my lungs gurgling. I knew I had pulmonary edema,” Helland said.

A rare but serious high altitude related illness, high altitude pulmonary edema (HAPE), can quickly become fatal if not treated right away. Typically, most symptoms are relieved by descending to a lower altitude.

Helland wasn’t quite ready to give up on his climb all together though.

“I thought, I’ll just go to base camp and stay for a day or maybe two and then it’ll go away,’” Helland said. “But by the end of the next day it was not getting better. My pulse oximeter rating was going down.”

That’s when Helland contacted Global Rescue.

Due to the risk of continuing to ascend, Global Rescue recommended a helicopter evacuation for Helland. He agreed.

“Had I pushed up another camp higher, it could have been really bad,” Helland said. “That’s the crazy thing about pulmonary edema – you go up one more level and you die or you go down and you’re fine.”

Transported safely to Mendoza, Helland recovered and then opted to head to the Patagonia region of Argentina, determined to salvage the remaining time of his trip.

“Global Rescue called to make sure that if I needed medical attention, I knew which hospitals I could go to,” Helland said.

With four more climbing trips planned this year, Helland doesn’t expect to have any problems, but won’t be traveling without Global Rescue.

“Global Rescue was certainly worth the money,” Helland said. “I will never travel without it. That sounds cliché but I won’t go on another expedition without a Global Rescue membership. Period.”

What made the difference for Helland was who was on the other end of the phone when he needed it most.

“When I was calling Global Rescue for the first time, it really impressed me that I was talking to somebody who actually knew something,” Helland said. “At most companies, they get big enough where the person you talk to doesn’t know what they need to know and you have to keep going further to get the real help you need. Everyone I talked to at Global Rescue was dialed in tight and that’s super rare.”

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