Does this include medical evacuation and transport for COVID-19?

Yes, Global Rescue provides members with advisory and transport services in connection with COVID-19 in the same manner as any other infectious condition. So long as it is safe for both the member and the transport team, and there are no legal barriers either in the member’s location or the destination prohibiting it, Global Rescue can provide transport services to our members.

If I’m traveling, will Global Rescue fly me home on a private plane if I get sick?

If you require hospitalization and wish to go home, Global Rescue will transport you there by the medically indicated form of transport. Global Rescue will determine the mode of transport, taking into account member safety, treatment and comfort concerns.

Will Global Rescue reimburse me for medical expenses or the cost of my vacation?

Global Rescue is not an insurance company and thus cannot reimburse members for either the cost of treatment arranged by the member or the member’s trip costs. Members who have purchased Global Rescue Signature Travel Insurance will be covered for their medical expenses up to $100,000.

If I have signed up for Security Services, will Global Rescue evacuate me from an active war zone?

If the situation in a country deteriorates to the point where an official declaration is made or it is clear that the member will suffer imminent grievous bodily harm, Global Rescue will deploy and rescue the member, bringing them to the nearest safe location prior to evacuating them back to their home country.

Do I have to be an American citizen to join Global Rescue?

Global Rescue membership is available to anyone, regardless of their country of citizenship. Global Rescue will transport and evacuate our members to their choice of hospital in their home country. All prices quoted for memberships are listed in U.S. dollars (USD).

If I’m hospitalized and want to be transported to Johns Hopkins Medicine to receive treatment, will Global Rescue transfer me to a Johns Hopkins Medicine facility?

Global Rescue will transport our members to the domestic hospital of their choice, whether they choose Johns Hopkins Medicine or another healthcare facility. Global Rescue cannot guarantee that there will be space available to admit the member, however. We will do our best to accommodate our member’s preferences and work with the receiving hospital to both gain admittance for our member and manage all of the logistics of the transfer.

Can Global Rescue send and receive data files, faxes, packages, etc?

Global Rescue is equipped to both send and receive information to and from our members in a variety of forms. Our operations centers are equipped with state-of-the-art systems and sufficient bandwidth to send, receive and work with data intensive transmissions. Additionally, Global Rescue has relationships with worldwide couriers who can often provide physical delivery of critical documents and test results on a more rapid and geographically diverse basis than commercially available means. Shipping charges not related to a transfer or performed for our members’ convenience will be the responsibility of the member. All transmissions regarding cases that result in a transfer are included in the price of membership.

When can i activate the Field Rescue service?

Global Rescue provides Field Rescue services to members anytime they become injured or ill in a location where serious permanent injury or death could result. For example, Global Rescue regularly provides Field Rescue services to members in the backcountry suffering from altitude sickness and orthopedic injuries, including sprains and broken bones. Please refer to our Member Services Agreement for more detail.